Privacy Policy

Information you provide

When you request an estimate we collect the details you enter: the service you're interested in, your ZIP code, your name, phone number and/or email address, your preferred contact method, and anything optional you choose to add, such as a street address, a description of your request, or how you heard about us.

We use this information to respond to your request, confirm whether we serve your address, prepare an estimate, and schedule service if you choose to proceed.

Information collected automatically

To understand how visitors find us, the site stores a first-party cookie that records the page where you first arrived, the referring website (if your browser shares it), and campaign parameters in the link you followed (such as UTM tags). This is saved with an estimate request if you submit one.

We use privacy-conscious analytics (Vercel Web Analytics, which does not use cookies) to measure page views and events such as starting an estimate or tapping a phone link. We do not send your name, phone number, email address, street address, or message contents to Vercel Web Analytics.

Every page also loads our own website-measurement tool, SEO Office OS, from https://seo-office-os.vercel.app/t.js. SEO Office OS is our company's own app, but it runs on a separate domain (seo-office-os.vercel.app). It is hosted by Vercel, and its data is stored in a Supabase database.

SEO Office OS records every page view (the page address and title, the page where you landed, the referring site, any campaign tags or ad click identifiers in the landing address, your screen width, and whether your device supports touch) and every tap on a phone number (the number and the link text). Once the website has accepted your request, the details you typed into the request form, for example your name, phone number, email address, address, preferred date and time, and description, are sent directly from your browser to SEO Office OS.

Each time your browser sends it something, SEO Office OS works out your device type, browser and operating system, and an approximate city, region and country from your IP address. The IP address itself is not stored.

We use SEO Office OS to see which pages, searches and advertising bring calls and requests, and where each request came from.

SEO Office OS sets no cookies. In your browser's session storage, which is cleared when you close the tab, it keeps a random visit ID, the time of your latest activity, your landing page address, and the referring site. It uses your browser's local storage only if you choose not to be measured (see Your choices).

For security and spam prevention, we store a one-way hash of the IP address used to submit a request, not the address itself.

How information is shared

Your request is delivered to the team responsible for your area and may be sent to our customer-management system and email provider so we can respond. These providers process data on our behalf.

The details you type into the request form are also sent directly from your browser to SEO Office OS, our own website-measurement app on seo-office-os.vercel.app, which is hosted by Vercel and stores its data in a Supabase database.

We do not sell your personal information. SEO Office OS records are not sold, not used to send you marketing, and not shared with advertising networks.

Retention and security

Requests are stored in a secured database with restricted access. We keep request records as long as needed to respond, provide service, and meet legal or accounting obligations, then delete or anonymize them.

Separately, SEO Office OS keeps its records (page views, phone-number taps, and the request details sent to it) in its own database and keeps them until the company deletes them.

Your choices

You can ask us to access, correct, or delete the information you submitted by contacting us through the contact page. You can clear or block cookies in your browser; the estimate form still works without them.

To stop SEO Office OS from measuring this browser, open any page of this site with seo-ignore=1 in its address (for example ?seo-ignore=1, or &seo-ignore=1 after an existing ?query; both work). Your browser's local storage then keeps a note that this browser is not measured. Opening a page with seo-ignore=0 undoes it. The note is lost if you clear your browser's site data.

Changes

If this policy changes, we'll update the date on this page.